| Requirements Qualified Candidates should have |
- Deep understanding of PC hardware. Proficient in performing; break/fix, installations, and upgrades
- Deep knowledge of common desktop operating systems: Windows XP, Windows Vista, Windows 7, Linux, and Mac OS
- Proficient in Microsoft Office Applications (Word, Excel, PowerPoint, Access and Publisher and Outlook)
- Experience installing and troubleshooting software for the above platforms
- Experience in identifying, removing, and protecting against spyware/virus infection.
- Working knowledge of desktop networking (wired and wireless), and network troubleshooting skills.
- Extremely customer-oriented, treating co-workers and customers with the utmost consideration and respect,
- Ability to build excellent and friendly relationships with all employees,
- Ability to follow up on assignments from senior members of the team, and complete tasks in a timely manner
- Excel at making the work load, and request/service process visible, and be accountable for the work assignments
- A willingness to learn new systems, and skills.
- Experience supporting both on-site and remote users.
- Experience with PDAs, Blackberries, printers, scanners desirable.
- Outstanding oral and written communication skills necessary.
- Excellent customer service and strong organizational skills required.
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| Job Description |
The main duty of the Desktop/Systems Support Engineer/Technician will be end-user support, including installation, troubleshooting, hardware break/fix, phone support, and account management. The Desktop/Systems Support Technician will also assist in the maintenance of the company’s network, printers and server systems. The Desktop/Systems Support Technician would have the opportunity to expand his experience with complex IT systems, such as advanced networking equipment, SAN, VOIP Telephony equipment, Windows and Linux server systems, etc. This is a great opportunity for an A+ Certified technician to work in a break/fix role. We need individuals to support and fix desktops and printers.
Successfully candidates will undergo non paid 4 weeks mandatory training before they start to work. Candidates who will successfully complete the 4 weeks training will continue with on job training that will lead to industry certificates.
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| Company Profile |
Company Profile
LAM-TECH CONSULTING ENTERPRISES is an information and Communication Technology (lCT) firm registered in Freetown, Sierra Leone. Our range of offerings includes PC and peripherals sales; PC, printer and Network repairs, maintenance and support. SaloneTech LLC is the parent company and is registered in New York City, United States
Our goal is to help small, midsized companies, large enterprises and government entities in Sierra Leone and Africa integrate ICT into their business strategies to gain competitive advantage while leveraging on use of locally available resources and innovative ICT solutions. To achieve our mission, we have partnered with DELL, HP, Microsoft, Inveneo, Go Daddy and also working on more partnerships to help us help our clients. We are seeking new partnerships daily to enable us deliver our products and services with convenience at competitive prices. We currently offer the following products and services;
Main Products
New and refurbished computers, printers, copiers, cell phones, communications and networking equipments
Main Services
Business consulting, Remote and onsite Help Desk, Network and computer setup and installation, Network design, implementation, maintenance and security (wired and wireless), VOIP telephony services, Clean and sustainable energy solutions, Web hosting, email hosting, and Web site design
Mission and Vision
Our mission is to deliver and integrate information and communication technologies, products, services and solutions into small, midsized businesses, large enterprises and governments in Sierra Leone and Africa at competitive prices with minimal inconvenience. The vision is to become the premier source for designing, delivering, deploying, maintaining and supporting sustainable information and communications technology products, services and solutions in Africa
Our values
LAM-TECH Consulting was established base on the following list of core values that reflects what is truly important to us as an organization. These values will not change from time to time, situation to situation or customer to customer, but instead they are the foundation of our company culture. Some people feel LAM-TECH Consulting is a non-profit venture while others think it’s a social enterprise venture. Our core values are the main reasons for this feeling, and they exceed our size and growth rate. We have vowed to maintain these core values, regardless of how large our company becomes, we will be able to preserve what has always been special about our company because these core values are the soul of our company.
- Selling the Highest Quality ICT Products and services available at competitive prices
- Satisfying and Delighting Our Customers
- Supporting employee Happiness and Excellence
- Creating Wealth through Profits & Growth
- Caring about our Communities & Our Environment
- Creating ongoing win-win partnerships with other companies
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